EU Orders Meta To Reopen WhatsApp Access Within 5 Days

Brussels moves before its own verdict, forcing access while the case is still open


Five working days is all Brussels has given Meta to reopen a system it had already shut.

The order lands on WhatsApp’s business API, where Meta banned third-party general-purpose AI assistants in December 2025, triggering an investigation the EU says it began in December 2025. Now the same interface must be reopened, on the same terms as before, while that inquiry continues. The European Commission has not waited for its own verdict. It has moved first, and told Meta to deal with the consequences later.

The consequence is access. The EU has told Meta it must allow AI chatbots operated by rival firms to use WhatsApp for free, a condition the company had explicitly reversed. Brussels frames the move as damage control, arguing the intervention is needed to prevent “serious and irreparable harm to competition in this growing market by Meta’s conduct”. The language matters because it places the risk in the present tense. Harm is not hypothetical. It is already happening.

Meta’s response lands just as quickly, and just as bluntly. The company says the decision opened the door for hugely valuable AI companies to gain access to WhatsApp without paying. It names the beneficiaries: OpenAI can use the WhatsApp Business product for free. The objection is not legal theory. It is economic. A paid interface is being converted, by regulatory order, into shared infrastructure.

The rulebook was designed for this outcome and is now being applied in real time


That conversion sits inside a rulebook designed for exactly this outcome. The Digital Markets Act requires the biggest tech platforms to give access to rivals on equal terms, and Brussels has spent the past two years defining what “equal” means in practice. The Commission has already found Apple and Meta in breach of the Digital Markets Act. It has tested those findings with fines, including €797.72 million against Meta over Marketplace practices and a €1.2 billion fine tied to data transfers. The WhatsApp order is different. It does not punish past behaviour. It forces present access.

That difference explains the timeline. The Commission says Meta must comply within five working days or face penalties of up to 10% of its total turnover. The threat is not symbolic. It is calibrated to the scale of the business it targets. For Meta, the choice is not whether to comply. It is whether to absorb the loss of control over a channel it built to monetise.

Control is what Apple is trying to preserve elsewhere. The company has said its upgraded assistant will not be available for iPhone and iPad users in the EU at launch, blaming the DMA for forcing it to give rivals “direct access” to user data without “essential protections.” Brussels rejects that framing outright. A Commission spokesman says the decision not to roll out Siri AI in the EU is Apple’s and Apple’s only, adding that nothing in the DMA prohibits Apple from introducing new products in the EU. The dispute is no longer about compliance. It is about who decides what access means.

A political dispute overlays a structural shift in how platforms monetise scale


That argument is spreading across companies and borders. The Trump administration has entered the dispute, claiming the EU is overreaching, while Meta calls the WhatsApp order “regulatory overreach” subsidised by European businesses that still pay. The row has turned political, but the underlying pressure is structural. The EU is rewriting how platforms monetise scale, and US companies are being forced to operate inside rules that convert closed systems into shared ones.

Brussels has a reason to force the issue now. Policymakers are desperate for the bloc to create and use AI models, aware that the US now utterly dominates private investment and AI supercomputing while China is the leader in open AI models. Europe’s position is narrower: it has overtaken China after a drop-off in Chinese private investment, but it does not control the platforms where AI is deployed at scale. That gap turns access into policy.

The logic runs through WhatsApp. If distribution remains controlled by a single platform, European AI companies cannot reach users on equal terms. If access is forced open, distribution becomes contestable. The Commission is not waiting to see which model wins. It is intervening to ensure that the question can still be asked.

Interim measures acknowledge that in AI markets, outcomes can lock in before rulings arrive


That urgency explains the use of interim measures. Teresa Ribera says “competition can be lost long before a final decision is adopted”. The statement is not rhetorical. It acknowledges that in AI markets, scale compounds quickly and reversals come too late. By the time a case concludes, the outcome may already be locked in.

Meta’s position looks strongest where that compounding is fastest. WhatsApp is not just a messaging service. It is the interface through which businesses reach users, and through which AI assistants can be embedded into daily communication. Charging for that access is a business model. Restricting it is a competitive strategy. Being forced to open it, without payment, converts both into a liability.

The Commission is still investigating whether Meta’s ban appeared to be an abuse of its dominant position in European markets. It has not yet reached a final conclusion. But it has already imposed the condition that matters most: access must continue, on the old terms, for as long as the investigation runs. The structure has shifted before the verdict.

What remains is who absorbs the cost of that shift. Meta says European companies that pay will subsidise rivals that do not. Brussels says the alternative is a market where access is decided by the platform that controls it. Between those positions sits a system now operating under compulsion, where a paid gateway has been turned into shared infrastructure, and where Meta is required to carry that arrangement while the Commission decides whether it was allowed to close the gate in the first place.
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